Returns will only be accepted within the return period of 2 months. Unregistered returns are neither processed nor credited due to the automated process. The goods are collected and made available for charity. Items have not been worn, damaged, processed and/or washed. Items have not been worn, damaged, processed and/or washed. Fitting sizes cannot be returned. The item will be returned in its original packaging. Return shipments for which you have received a return number or order must be delivered to our warehouse within 8 days. If this is not the case, the right to return expires. The return number should be clearly marked on the outside of the box. Please do not send the return with PostNL. Please keep the shipping receipt. The shipping risk of returning are for the buyer. Insufficient or unstamped returns will not be accepted by us. Processing costs of a notified return: 15% of the net value of the credit note. The processing cost of unpackaged items in a notified return depends on several factors. The cost of repackaging is charged on a one-to-one basis and indicated in advance upon receipt of the return receipt. If our return conditions are not met, we reserve the right not to process the shipment and remove the return order.

My return is not listed?

This could have a few causes: Our return conditions have not been met; see return conditions Due to the conversion to the new shop, only the open return lines are included. All orders ordered via the shop are visible.

Click here to register your return easily and quickly. Our Customer Service will confirm the return and provide a return slip. Packaging The item(s) to be returned will be packed in the original packaging together with the return slip in the box. Add all items in the box Include the return slip in the box Write the VRO number on the box Stick your shipping label on the box Send the box to the shipping address Make sure the shipment is delivered to our warehouse within 8 days. Upon receipt, the return will be processed within 14 working days and you will receive a credit note. We would kindly ask you not to be sent by PostNL.

Where should my return shipment go?

You may send your return to: Versteijnen Logistic Services Attn. Warehouse 3, Ad van der Gouw Prometheusstraat 2 5048CC Tilburg

Retourneren - Santino

Q: What is the return policy?

You have 2 months to return the items, starting from the day of receipt. After this we cannot accept them due to our FIFO working method and thus minimising colour differences. It can only be returned undamaged, unprocessed and in original packaging. Samples and fitting measurements can not be returned. Return costs are at your own expense. The processing costs of a notified shipment is 15% of the net value of the credit note and of unpackaged items 25%.

You have 2 months to return the items, starting from the day of receipt. After this we cannot accept them due to our FIFO working method and thus minimising colour differences.

It can only be returned undamaged, unprocessed and in original packaging. Samples and fitting measurements can not be returned. Return costs are at your own expense.

The processing costs of a notified shipment is 15% of the net value of the credit note and of unpackaged items 25%.

Returns will only be accepted within the return period of 2 months.
Unregistered returns are neither processed nor credited due to the automated process. The goods are collected and made available for charity.
Items have not been worn, damaged, processed and/or washed.
Items have not been worn, damaged, processed and/or washed.
Fitting sizes cannot be returned.
The item will be returned in its original packaging.
Return shipments for which you have received a return number or order must be delivered to our warehouse within 8 days. If this is not the case, the right to return expires.
The return number should be clearly marked on the outside of the box.
Please do not send the return with PostNL.
Please keep the shipping receipt. The shipping risk of returning are for the buyer.
Insufficient or unstamped returns will not be accepted by us.
Processing costs of a notified return: 15% of the net value of the credit note.
The processing cost of unpackaged items in a notified return depends on several factors. The cost of repackaging is charged on a one-to-one basis and indicated in advance upon receipt of the return receipt.

If our return conditions are not met, we reserve the right not to process the shipment and remove the return order.

Click here to register your return quick and easy.

This could have a few causes:

Our return conditions have not been met; see return conditions
Due to the conversion to the new shop, only the open return lines are included. All orders ordered via the shop are visible.

Click here to register your return easily and quickly. Our Customer Service will confirm the return and provide a return slip.

Packaging

The item(s) to be returned will be packed in the original packaging together with the return slip in the box.
Add all items in the box
Include the return slip in the box
Write the VRO number on the box
Stick your shipping label on the box
Send the box to the shipping address

Make sure the shipment is delivered to our warehouse within 8 days. Upon receipt, the return will be processed within 14 working days and you will receive a credit note. We would kindly ask you not to be sent by PostNL.

You may send your return to:

Versteijnen Logistic Services
Attn. Warehouse 3, Ad van der Gouw
Prometheusstraat 2
5048CC Tilburg